Getting to the heart of travel healthcare.

A podcast hosted by Sunny & Matt

Podcast Transcript


We welcome traveling CT Tech Maribel Torres and recruiter Richard Kousgaard to Cardium podcast for a candid discussion about the all-important interview. They join Matt and Cardium podcast to cover best practices, tools of the trade, questions to ask, and much more. A must listen for travel nurses and allied health professionals who want to get hired and land the assignment.

Nailing the Interview to Land Your Next Assignment

June 10, 2020


Voice Over: Welcome to CARDIUM from Aureus Medical, the podcast that gets to the heart of travel healthcare and asks, "What's your why?" With each episode, we explore the topics and issues that impact healthcare professionals in the fields of nursing and allied health. Now, here are your hosts, Sunny and Matt.

Matt: Welcome to another episode of CARDIUM. If you're a subscriber, welcome back. Thank you for being part of our CARDIUM family. If you're a new listener, thanks for stopping by. We hope you enjoy the podcast today, and we would love for you to subscribe so you can enjoy our future podcasts. I am Matt Neel. I am not joined by my partner in crime, Sunny. She is not with us today, so you've got me solo. I'm really excited, as usual, about our topic. We're going to talk about one of the most important parts of getting a job, besides taking the first step of looking for the job, is how really to nail that interview. And I've got a couple experts that are going to help me walk through this process, really lend their knowledge and experience about what they've seen, and really from two very different points of view. And I really want to bring them onboard, so we can get right to talking about it.

Matt: So joining me today, a couple folks, Maribel Torres and Richard Kousgaard, so welcome to you both.

Maribel: Thank you.

Richard: Thank you.

Matt: Before we get to the questions, I want to talk a little bit about the experience that you guys have had, really, with what you've been doing these last few years and where your expertise, when it comes to nailing the interviews, comes in. Maribel, you've been practicing in the field of radiology for 17 years and have traveled for six. She's a CT technologist who's worked 13 travel assignments in various states, and takes it all in wherever she goes. In 2019, Maribel was recognized for excellence as an imaging professional and named Aureus Medical's Employee of the Year. Her passions include woodworking, building her own furniture, visiting America's national parks, and landscape photography. So far, she and her husband have visited 36 out of 61 national parks across the United States. Again, welcome Maribel.

Maribel: Thank you.

Matt: Also joining us today, an expert from the other side of the spectrum here, Richard Kousgaard. Welcome, Richard. Richard has been a recruiter in the healthcare staffing industry for nearly 14 years. As a senior account manager with Aureus Medical Group, he's established himself as one of the agency's most respected and beloved recruiters. His customer centric approach, attention to finite details, and passion for helping nurses navigate each step of their travel journeys have earned him respect amongst his colleagues and enduring relationship with the nurses he works with daily. So, again, welcome aboard, Richard.

Richard: Thank you. It's an honor to be a part of this you guys. I appreciate the invitation.

Matt: Well, I'm excited to really talk with you guys, again, from the side of Maribel, where you have, at least 13 times, you've had to go through this interview process, and you've had to nail the interview. And then, Richard, your perspective of how you've prepared your nurses, how you've really prepared your clients and customers, and what expertise, and what expert advice you guys have out there for our listening audience. So I want to jump right into it.

Matt: Maribel.

Maribel: Yes.

Matt: How do you interview?

Maribel: Well, as a traveler, I get myself comfy. I make sure that my phone is on me 24/7, just in case somebody... You always are expecting that call. It's a little bit different for us, because we're not going at a scheduled time. You are just waiting for that phone call. So, basically, I just get comfy. I make sure everybody in the house knows, "Hey, I might be getting a phone call, just make sure we're going to be extra quiet today." And I get on some comfy pants. I get my little drink next to me and I write down all my questions that I'm going to want to ask. Yeah, I just make myself relax. I just calm down. It's just talking one-on-one with someone, letting them know what you can do, finding out what they need you to do, letting them know whether or not you can do that, and moving forward from there.

Matt: Yeah. That's really... I think it's great advice for how to mentally psych yourself up and really get into the mindset of, "I need to be open, and I need to be relaxed, and I need to be honest with whom I'm interviewing with." I'm curious, Richard, from your point of view, do you advice the same thing of the nurses that you speak with, similar to what Maribel is talking about, about how to physically prepare for that interview?

Richard: Yes. There are definitely those types of questions that come up. Especially, when you're dealing with a new traveler that is just rolling into this whole experience. It's like, "What am I supposed to expect?" You paint the picture of the luxury part of not having to worry about going somewhere or being on time. Are you delayed in traffic? But, again, what Maribel spoke to about being prepared, what to expect, here's the area code that you can expect. That's what I've done with a lot of my travelers, if not most of them. And that way they know if they see that particular area code, it's coming in from that area, and it's probably the hospital trying to reach them.

Richard: We talk about if you are home, how to be comfortable. If you are at work, how to excuse yourself from that call, but make sure you get the right contact information to get them called back. And only, and we always coach this, I do, anyway, don't let it ever interrupt patient care.

Matt: Sure.

Richard: Let it go to voicemail and if you don't have a number to return a phone call to on that voicemail, get a hold of me, and we'll take the next process. But put yourself in a spot where you know the conversation can be in tune, speaking back to what Maribel said. Hopefully, you've got a great recruiter that knows how to explain the job. Or if it's to a vendor, or DMS process, they don't know a whole of details about the facility, then you prep you on that stuff, on those types of questions to ask. What are they going to expect from me? What are you going to be expected to do when you get there? Those questions about equipment and brands, the charting. What's my orientation going to be like? What's my first week's schedule look like? And if they aren't thinking about those things already, which some of them are, you coach in that direction so that they can think outside the box of what their norm is.

Richard: And, again, speaking to a new traveler, anyway, and then that way they can have that perspective going in thinking about those things that I do everyday. What are they wanting from me and how am I going to be able to contribute?

Matt: Yeah, that's great advice. Something that you both mentioned, and I think it's a reality that a lot of people that are new to traveling don't always realize, is that there's not always a specific time of when you're going to get that call.

Maribel: No.

Matt: And I think, Maribel, you mentioned it right off the bat.

Richard: Yeah.

Matt: You're prepared, but you might be given an entire day's window, or maybe a couple days. We're going to call you within the next couple days. I will tell you, from my perspective, that's hard.

Maribel: Yeah.

Matt: How am I always on my game? I'm sitting here super excited. I've got my resume in front of me. I want to talk about all the great things I've done, and the hospitals I've helped. And now, I have a four hour window? You want to talk a little bit about how, over your 13 travel assignments, how that's changed to where you might have had a set time, and now that's evolved to a window of time.

Maribel: Well, actually what I've noticed it's... I call it the 24 hour rule. I don't know if it's just applied to me. I've been lucky. But, basically, the initial interview is they look at you on paper. So they already know whether or not they're going to call you or not. That gives you the incentive. Knowing what I know, and what I do, I call it the 24 hour rule. If I don't get a call within 24 hours, I probably don't have the job. That's happened to me a couple of times. Again, I think it's just probably me. Maybe that's just something in my head, but usually I've gotten a call, my account manager call me and say, "Hey, I'm putting you in for this job." Couple hours later I might get a call. Couple hours later I might get an offer.

Maribel: So I've actually been very lucky in that respect that I know, especially the people around me, my husband who I live with, and my stepdaughter and all of that in the house, I'm letting them know, "Hey, next 24 hours, if my phone rings, and I say, 'Okay, everybody out,'" then they know. They're very accommodating to me. So I call it my 24 hour rule. If I haven't gotten called within 24 hours, I know maybe I'm not getting a call. There was maybe a better candidate or something like that.

Matt: Yeah. I think that that's this day and age where, again, it really does depend, and I think with your experience of how many assignments that you've have interviewed for, I think that speaks volumes for what your expertise... And you're probably not betting the farm on this one job.

Maribel: No.

Matt: It might be the ideal job location, a really great hospital that's got a great situation where you can go in and really help, but you're not putting all the eggs in that basket, for sure. And if you don't get the call, you're moving onto the next one and working with your recruiter to help you out on the next one. I'm curious, Richard, from your point of view. You've worked with lots of nurses, and I would assume hundreds of nurses that you've coached through the interview process. What do you tell them when they are looking at interviewing? How much time they need to prepare for, not only the window of opportunity for the interview, but how long should they plan on it? Will it be an hour? Will it be 15 minutes? Are they going to ask the basic questions? Are they going to talk about my family, and friends, and all the things I've done as a nurse, and give me a personality test? I mean, what do you tell your nurses, in general, about what to expect?

Richard: From a recruiter's perspective, for me, there's two pieces. There are two directions I guess I should say. If I've got a direct relationship with the facility, after the timeframe that I've already been involved with most of those facilities that I do have, I can usually narrow down a window for them and tell them exactly what they're going to expect. This is direct contact. I can call the manager. I can tell them you're available for the next two hours, and then you're going in and you're working night shift.

Richard: On the flip side, you got just the opposite. It's a VMS process, a whole management system that is basically the middleman for hospitals between multiple agencies. And so, there is a third party that you have no control over. And typically, in this industry, we're seeing, with some of the higher clientele that get it, 24 hour turnaround times, so it's not a bad process at all, even if a third party involved. However, the norm is not that. It's typically more 48 to 72 hours.

Richard: From a recruiter side, it's definitely making sure that your candidate is ready for whatever direction that goes, and still keeping them in the loop, touching base. Have you heard? No, I haven't. Okay, I can reach out to this manager. I'll see what's going on. Or I'll send a followup with the vendor service that's managing that client, and see where they're at in the process, just to make sure, number one, the job's still open and, number two, they're still interviewing, or number two. That's the direction that I go with both of those. And any good recruiter should know, before they submit you, what that is, and should be able to explain that to you so you know what those expectations are, especially with a new traveler. I think that's only fair. It helps educate you in this process and you definitely can relax a little bit, so that you can do what Maribel does.

Matt: Right.

Richard: Prep and get ready for that interview, and just expect a clinician-to-clinician call, so that you two can connect on what it is that you need me to do.

Matt: Yeah. I love the idea that you've got to use your recruiter as a resource and sounding board for prep and then reassurance. To Maribel's point, if I have not received a call within 24 hours, I'm sure, Maribel, you are contacting your recruiter saying, "Hey, I've not received a call." And they can probably tell you, similar to what Richard says.

Maribel: Yeah.

Matt: It's money. They're delayed. They're dealing with something on the unit. And so, I think that the great advice that you had there, Richard, I think speaks volumes for your experience. Use the recruiter as a resource to help you through the interview, not to nail the job necessarily, but to prep and what to expect. And then to be the lookout for you of what's going on with that hiring manager. I love the clinician-to-clinician conversation, and that's really what it is. You're there helping out. They need help. I mean, that need is obvious, so I love that.

Matt: Maribel, you and I, when we spoke earlier-

Richard: Matt, can I jump in? I don't mean to interrupt.

Matt: Yeah, go for it. Go for it.

Richard: I just got a vision of something else that we deal with when we're talking about these third parties and our vendor management systems that leave us out of control, basically. And, at my age, I'm a control freak, so I like those one-on-one relationships and stuff. But if I [crosstalk 00:13:58].

Matt: 29, is that what you're saying? 29? Your age of 29, Richard?

Richard: Yeah, exactly not. But anyway, with that being said, Maribel, this is a guinea pig relationship with me. I don't know anything about this hospital. Here's a template of the stuff I need you to ask, because it's only going to help you understand what that job is about, and then it's going to help me understand the next time they've got an opening, how do I pitch this to this person and make a better more accurate picture? So they know what to expect going into the interview and they aren't surprised about the unknown.

Richard: So there's another piece of that too that I definitely will groom and let them know, "Look, I don't know."

Maribel: Yeah.

Richard: And if you get that message across, and you let them know that, "Look, I need your help with this, because we need to be able to help you help other too." There's usually good success with that, and they really understand what it is that we need. And the candidates that we're working with, allied or nursing both, it doesn't matter. They get our message when we say, "We just don't know."

Maribel: Yeah.

Matt: That's great advice. I think along those lines, I think it's the information gathering, the prep work that you can do with your recruiter, is so crucial. And you've got to have a good relationship with your recruiter. And I think that you nailed it Richard. One of the things I wanted to ask you, Maribel, in regards to the information that you're gathering, how much do you research who you're interviewing with? To Richard's point, how deep do you get into who is the hiring manager? What is their department like? What is the hospital like? Do you have an opportunity for that? And if so, how far do you go?

Maribel: Actually, as far as trying to find out who I'm speaking with, I just, mainly in my experience, what I've gotten was, "Okay, it's the manager, or it's the lead tech." That's all I get. The research that I do absolutely do is when I'm presented with a job and get submitted for a position is I check out the hospital. How big is the hospital? And that gives you an idea of, "Okay, this might be a straightforward look. We need help. We're a big facility. We're super busy. These are the type of patients we're doing." You have an idea of what you're getting into. That doesn't give me too much understanding of who I'm going to be talking to, but at least it gives me an idea of the situation I'll be putting myself in when I go to a new facility.

Maribel: So it gives you an idea like, "Okay, these people, if they need..." And another thing too is, how many positions are they looking for? I just interviewed for a hospital where they were looking for four travelers to fill a need.

Matt: Wow.

Maribel: So it was like, "Why do they fill a need? What is the area like? What is it, just in the middle of nowhere." They just, "Hey, if these people retire, or they go to another position, it's going to take us months, because we're in the middle of nowhere. There's nobody out here. That's why we're trying to fill the need." But I really don't know. I know I'm going to talk to a manager or a lead, that's all the information that I get. I try to investigate where is this? Is it in an urban area? Is it in a rural area? That gives me an idea of, "Okay." This gives me an idea what their situation is, so that I know, "Okay. All right, I'm going to have a pretty easy going person, or I'm going to have a person going, 'Look we need help. What can you do? Can you do this? Are you willing to do this? All right, you're hired.'"

Maribel: So it gives you an idea. The area, I guess, I research more than the actual who.

Matt: Yeah, that makes sense. That makes sense. And I'm sure that there's only a certain amount of time and information that you're even going to be gather of whom you're interviewing with. I'm sure, even from your point of view, Richard, you're seeing that. I think with an interview, I think our audience, people interviewed, and people have interviewed for various positions in their careers, whether when they're starting off as kids, or when they're further along in their professional career. From your point of view, Richard, what are the questions that folks, whether it be a CT tech, like Maribel, or a nurse. What are the questions that are commonly forgot that this is probably going to be asked, so you need to be prepared on how you'll answer it. What questions do people forget? Oh my goodness, I didn't even think. I didn't even think that that was going to be asked of me.

Richard: A lot of the times it's the cases that you can't do, the patient types that you can't handle.

Matt: Wow.

Richard: And I don't know too much about your side, Maribel, because I'm on the nursing side, obviously, and the way our structure is with our company, it's just more structured so that we have a better main streamline focus. But from a nursing perspective, just because of the timeframe, I get some of the patient acuities, and the float situations, and what's expected of the certain hospitals that I service, in particular. But at the same point in time, where are you at with that? What's the culture of the area you're going to? Is it rural, like you said? Is this a huge metropolis? And any good recruiter should have some analytical skills based on your resume of experience and really what's going to be the best fit for you too, as far as the area goes. Are you a New Yorker coming to West Virginia for the first time? Because if so, we need to talk about culture, and we need to talk about what you're going to see and deal with in this particular part of the country. Are you going not LA, or are you going to Alaska? You're a Georgia girl going north, clear up to North Dakota.

Richard: We need to have some discussions about culture, the area, the tenor and beat of the city, just all of those pieces, I think, from a recruiter perspective are good things that we need to be able to focus on as well, as far as helping them prep for that particular interview also.

Matt: I love that. I love the preparation. I think the first part of what you were saying there is that what are you truly challenged with? What can't you do? Because I think healthcare providers are asked to do so much with patients and, again, you're going to a travel assignment where they obviously have reached out. They need help. Now, it might be as simple as covering a medical leave or a shortage of staff for some reason, but regardless they need help. And so, I think that that's great advice. Maribel, I was going to say-

Maribel: Would I be able to add something?

Matt: Absolutely.

Maribel: Like questions to ask?

Matt: Absolutely, go for it.

Maribel: Sorry, I didn't mean to interrupt. But I know that when I'm getting interviewed, one of the things, as I'm preparing, I write down all the questions. Am I going to be floating? Am I going to be... Is there a certain color of uniform you guys want me to wear? Because I hate getting to places and going there with a regular uniform and they go, "Yeah. We wear black." It's like, "Okay," so now I've got to find, in an area that I'm unfamiliar with, new uniforms to suit the department that I am, so I ask about uniform color. I ask if there's going to be call. I ask, in my case, maybe not so much with nursing, but sometimes I work by myself. I would like to know that. I don't mind working by myself. I think...

Matt: Good point.

Maribel: Yeah. When you work by yourself, it's a whole different animal. You are it. That's it. Do I have a protocol book to reference to? Is there going to be resources? A lot of times I call myself a weekend warrior. I love working the weekend overnights, got no problem with it. You young people keep your Fridays and Saturdays and Sundays. I'll take during the week stuff. But who am I going to call at two o'clock in the morning on Sunday night when I have a question, because there is not a protocol book? Those are the little things I like to ask in my interview to make sure is this a good fit for me? With my experience, I'm golden. I can work by myself. I'm okay. But a new person coming out of school, or deciding to travel for the first time, maybe it's better for them to work with other people as well, so that they have somebody there giving them a little boost. "Yeah, you got this. You know what you're doing. Keep moving forward, move forward with patients." That's one of the biggest things.

Richard: Another piece of that too is, again, going back to the recruiter interviewing the candidate first.

Matt: Yeah.

Richard: Why in the world would you take a nurse or a tech from a level one trauma center out of a metropolis of five million people and stick them in a 25 bed critical access facility in the middle of nowhere at a town of 340?

Matt: I think that that's a great change.

Richard: I mean, come on. You've got the skillsets, but like what Maribel was saying, the resource pool, and what's available, and what's going on in that facility is extremely different than what's available at a level one trauma teaching facility. So definitely-

Maribel: It's a little bit of a shock when you get there and you're like, "Well, where's this? Don't you have this?" So know what you're getting into like, "What do you guys do?"

Richard: Yeah.

Maribel: "Do I have the resources?" I've actually, very few, but there's been one or two interviews where I'm like, "You know what, I appreciate your time, but this does not sound like a good fit."

Matt: Yeah.

Maribel: Thank you so much, in the future it might be better, but those are the ones that are tricky. You want to succeed. You want to help them. You don't want to get there and realize that I'm not good for this. They should have had somebody who knew how to handle this situation better than I could.

Matt: That's great. I think being honest with it.

Richard: If you willing to take that leap, you want to clarify what your orientation process is going to be like. If you guys are really going to take the time to set me up for success, I'll take you at your word and I'll take that leap of faith.

Maribel: Yeah.

Richard: And an experienced traveler sometimes will do that.

Maribel: Yeah.

Richard: I wouldn't recommend it for a rookie.

Maribel: I do that actually.

Richard: Good girl, thank you.

Matt: Yeah. I think there's a lot of things that probably come out in an interview that even a recruiter is caught off guard by. And sometimes I think the research that you do will go a long way. I'm curious, Richard, from your point of view, if you had to ask every candidate, or had the wish of every candidate, you wish they would know prior to going into an interview. What do you wish every candidate would know that would save them, either so much heartache for not getting the job, or would almost nail the job every time? You just wish every candidate would know.

Richard: That we need to talk.

Matt: Yeah.

Richard: Right out of the gate. I mean, social media has done an incredible thing of connecting people beyond the typical scope of a landline telephone. And 14 years ago, when I started, that's all we had. And so, I mean, nurses and techs begged for phone calls back. And now, it's send me a private message. Send me a text. I'll get back to you at my leisure. And you know what, in the times of crisis, you need to talk. And at the times of building a relationship, and building that trust factor with your recruiter and the company that you're working with, those are key. We need to understand who you are and how responsive you are, so that we know how to react to you and deal with you. And if it's all going to be social media, and digital conversation only, then we're not necessarily going to have the best pulse on what's best for you.

Matt: Yeah.

Richard: And making those assumptions is just not the right thing to do. I'll send you to every job I see that opens up in North Carolina, okay? No, it shouldn't ever be that way. You should be qualified in the sense that every submission is because you understand what's expected. At least, at the recruiter's level of knowledge of that facility, and then, yes, okay, submit me and let's go. Let's see what this is about.

Matt: I love it. I love it. That's great advice. I think that that goes a long way. Maribel, something that I could not wait to ask you, and we didn't ask it, but I think it's important. I think it's important to know. At the end of the interview, you're wrapping up. You've got all the knowledge that you spoke about. You're talking about the level of expertise for you, specifically, as a CT tech. You're probably talking about equipment and patient population, that type of thing.

Maribel: Yep.

Matt: Do you ask for the job at the end of the interview? Are you that bold? Do you say, "Hey, I want to come out there and help you guys. I want to go to West Virginia. I've always wanted to go. Let's get me out there." Is that what you say?

Maribel: I usually don't. It's funny, usually at the end of the interview, I know how badly I want to go there, or I get a feel for them like, "Okay. Yeah, I got this. I got this. They're going to... You know what, I'm going to wait for a call from either Paul or Celina. They're going to call me in a few minutes."

Matt: Right.

Maribel: But I usually say, "You know what, I'd love to see you guys. Hey, if you choose me, can't wait to meet you in person, this is going to be great." I don't say, "Can I please have the job. Please give me the job."

Matt: Right, right.

Maribel: I never come out, "Please." I never do one of those, but when I know I'm like, "God, this place sound amazing. I would love to go out there." And me, I'm a little weird when it comes to that. I'm like, "Such and such national park is right next to there. I want this job. That's a park I haven't visited, so I want this job. Work me to the bone, I don't care, as long as I have a couple days off to go to that national park." When I start knowing, "Okay, I want this," I'll usually slip in like, "Hey, can't wait to see you guys if you give me the job. This is going to be great." If you decide, "Hey, if you pick me, I'll be overjoyed to be over there." Reassuring them that, "Hey, yeah." In a nice way, like, "I can't wait to come out and help you guys out."

Maribel: "I want this job. Please let me have this job. I will help out as much as I can." But I never come out and beg, not yet.

Matt: That's good to know.

Maribel: As you know, eventually I will.

Richard: Maribel, have you ever taken the lead to a certain degree with things that you have researched going back to what Matt was talking about? Things that you may have looked up about the area and that really peaked your interest. And so, you took it back to that personal side and said, "Hey, what about this national park, or this memorial, or this historical site? I hear you guys have got a lot of good things going on," to just hype up the fact that you are interested?

Maribel: Usually, that's almost like the first part of the interview for me.

Richard: Cool.

Maribel: It almost seems like they're, "So, where are you from anyways?" I'm like, "I'm here in Florida." And I get, "Oh." And I'm like, "I know." People forget that it gets 95 degrees, but they always think, "Florida, the beaches, the beautiful weather," and it's freezing up north where they're calling me from. So that's usually the first part of the conversation is coming from Syracuse they were like, "You're down in Florida. How's the weather?" I'm like, "Well, it's hot, but you guys, I can't wait to be down there in the fall." And then it turns into, "We're right by the Adirondacks, the Finger Lakes," so that's the first part of the conversation, and then we move on.

Richard: Very good.

Matt: I love it.

Richard: Very good. That's awesome.

Matt: Well, you guys are old friends. We need to get you to West Virginia, so you and Richard can chat it up some more.

Maribel: Yeah.

Matt: I want to ask one more question, and then we'll get to the big question here at the end. But Richard, I want to ask you, how important is it for a nurse, or a tech, or therapist to impress a recruiter? Really, to sell themselves to a recruiter? We spoke about Maribel asking for the job, and she doesn't, but she builds the rapport with the client to, in essence, they know that she wants the job, and she'd be interested. How important is it that a candidate build a good rapport with the recruiter, or impress them pre-interview?

Richard: Back to the landmine days. Social media has, to a point, fueled the relationship piece to, at least, ignite it. The bridge building process though happens in verbal conversations. And so, it's critical in my book to take the time when a recruiter asks you, "Are you working days? Are you working nights? Is it better to call you first thing in the morning before you crash and burn from a night shift? Or is it better to call you later in the afternoon before you go into work when you're having your first cup of coffee?" Those things are critical. Be honest with them, and if you're going to tell them that you're going to be available for a conversation, then be available, especially if they're taking the initiative to be responsible to call you back when you told them to.

Matt: Yeah.

Richard: When you disregard that, that immediately, for me, starts dissimilating that whole level of trust factor and it's like, "Okay, if this is the working relationship that you're going to have with your employer, how am I supposed to trust you doing what you're supposed to be doing in the hospital that we're sending you to, with the patients that you and I are both responsible for to take care of?" And that's the way I view this.

Matt: Sure.

Richard: I mean, I am not called, at all, whatsoever to do what you guys do in the healthcare field. None of that appeals to me. It's not my heartbeat. But this piece of it, being that liaison between the medical professional and the hospital client, and understanding what the hospital needs, understanding what my traveler needs, and making a good match and a good marriage, per se, and creating that partnership that says, "Wow." That's all I know how to contribute my piece to this industry. And that's all I want to do is be the best at that. That's it.

Matt: I love that. I think that is a great way to carry this out. I could talk to you guys for hours, and I really appreciate your time. Maribel, I appreciate your time before you head off to your next assignment. And Richard, I appreciate your time before you find that nurse their next job. Before I let you two go, we ask this of all of our guests, and this is a big one. If Sunny were here, she'd be crying already. So I want to ask you, and Maribel, I'm going to let you go first. We love to ask this question and I think it's great from your perspective as a CT tech. Maribel, what is your why?

Maribel: I thought about this and I wish I had something profound to leave you guys like, "Wow." Yeah, no, I don't have that. I wish I did. But honestly, my why is I get bored, man. I want to go see things, and do things, and the best way for me to do that is being a traveler. I meet a ton of people when I go to all these new places. I never get bored. I actually even wrote down a few little tiny notes over here. Staying in one place for so long, which I have done. I was at my first job straight out of school for 11 years.

Matt: Wow.

Maribel: They made me the tech who I am. It was a level one trauma center. I learned what I know, have the confidence that I have, because of them. I can't thank them enough. That being said, it was like, "All right, now what? Now what? I want to do something more. I want to do something more." Being a traveler and doing what I do gives me that opportunity to do that. I'm never bored. I learn something new going to different facilities. And like, "I didn't know the machine did that. I worked on the GE for 10 years, I never knew that button did that." I will never become stagnant, because there will always be something new right around that corner.

Matt: I think that's a great why Maribel. And everybody's why is unique to them and they're all special. It's yours and you own it, and I love it. Thank you very much for that. Thanks again for joining us.

Maribel: You're welcome.

Matt: Richard, your turn. You've had a lot of time to think about this. I know, this is rough. Mr. Kousgaard, what is your why?

Richard: I don't know, because the last part of that last question that I just gave, as far as, I'm not called to do what you guys do. I can't fathom even. I mean, I've got a good comprehension and understanding, especially after the timeframe that I've spent doing this. I've got kids and grandkids, so that side of it I get a little picture of the L&D side, labor and delivery. I mean, just because of that connection, but my contribution is just a level of customer service to my client, the hospital that we're serving, the clinic that we're serving, the out patient surgery center that we're serving, and to the candidates that I'm working with. Who I am, what I'm about, being real, and just being personable, owning that relationship with them, holding myself accountable, holding them accountable to make the best contribution that we can to the healthcare field. That's my why.

Richard: It gives me purpose and it's very, very satisfying to know that at some level or another, even over the phone, I've contributed to healthcare.

Matt: I love it. That's a great one, Richard. Thank you. Thank you again for sharing that. As sometimes recruiters, their whys, are different and, again, they're unique to them. You've been doing this a long time, so that means a lot. You guys, again, I could talk to you for hours, but that's going to wrap up today's podcast. I want to thank you again for joining us. We might have you back in the future. You might be able to talk about other topics, but, again, thank you very much for joining us. And that's going to wrap up today's podcast.

Matt: Folks, we'd love to hear from you, so please drop us a review. Let us know your questions or comments on today's topic, or anything else you'd like to discuss. And with that, farewell everybody.

Richard: Thank you, Matt.

Maribel: Thank you.

Voice Over: You've been listening to CARDIUM from Aureus Medical with your hosts Sunny and Matt. We're the podcast that gets to the heart of travel healthcare. To subscribe, access show notes, or to learn more visit, C-A-R-D-I-U-M,, or wherever you're listening. Be sure to rate us, review, and subscribe. Thanks for tuning in, until next time.

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